Terms and Conditions
By making payment of the required deposit to secure a vehicle, date and chauffeur, you are also accepting the terms and conditions of hire and agree to be bound by them.
Deposits: A deposit is required at the time of booking, this can be paid in direct bank transfer, PayPal, cash or any cheque drawn from any English bank in £ sterling.
To secure a wedding package booking the deposit required is £100
To secure a prom and event hire booking the deposit require is £50
Balance: The remaining balance must be paid in full 28 days before the date of hire. If the remaining balance is not paid, the deposit will become forfeit and the date previously held will become available for general release.
The Booking Price: We offer set price packages within set parameters. Should your requirements fall outside the set price packages we are happy to offer a booking price in writing. The booking price is the agreed amount once arrangements have been established. This includes working out the route with yourselves, calculating mileage and journey times and including any extra requirements that you may have requested.
Booking Changes: Minor changes to a bookings i.e times, ribbon colour, drink requirements will incur no extra charges. Greater changes to a booking i.e dates, venues, pick-up points will need to be recalculated and charged as extra where deemed necessary with no exceptions.
Cancellations: Cancellation to a confirmed booking needs to be received in writing or by email. If the cancellation notice is received by us 28 days before the due date, the deposit less the cost of any purchases made will be refunded. If the cancellation notice is received by us less than 28 days prior of the due date and the balance has been paid then the balance less the cost of any items purchased will be refunded less a 20% handling charge. Any refund is made at our discretion. Postponements are deemed as cancelations and treated in the same manner. In the unlikely event that little yellow bus are required to withdraw the hire, All monies paid will be returned, and an alternative contact will be provided. Any further claims for compensation will not be accepted.
Termination: We will have the right to refuse entry into any vehicle under our control to any person who is, or appears to be heavily under the influence of alcohol or illegal substances. Any offensive, abusive or intimidating behaviour directed at the chauffeur and/or the vehicle in their charge by the hirer or any member of the hirers party or guests will result in the withdrawal and termination of hire. Any claim or compensation will not be accepted and our decision will be final.
Personal Belongings: Every effort is taken to ensure against damage or loss. It is the hirer`s responsibility to ensure that all personal items are removed from the vehicle at the end of the hire period. Any item found in the vehicle will be held for 14 days from the date of hire. It will be the responsibility of the hirer to collect such items. Valuables should not be left in the vehicle at anytime during the hire period. It is the responsibility of the hirer to ensure that no member of their party or guests to ensure that clothing is kept clear of any part of the vehicle that could dirty or damage their clothing. We take no responsibility for personal belongings or clothing that may become damaged or lost.
Seating: Due to the nature of our classic vehicle we do not have rear seat belts, children under the age of four cannot be carried because of this. Children over the age of four may be carried but must be under the supervision of an appropriate adult. All passengers must remain seated at all times. Cars must not carry more than the chauffeur deems fit or exceed the vehicles specifications. Under no circumstances should anyone be carried on another persons lap. Animals are not allowed, with the exception of guide dogs (must be approved at the time of booking).
Access: The hirer should ensure that adequate access, turnaround and exit for the vehicle(s) is available at the address`s to be attended. If any point the driver feels that this is restricted in any way then the driver will stop at the nearest legal safe point available, regardless of distance. The chauffeur has the right to refuse to travel on any surface that he feels may cause damage to the vehicle. If you have an unmade road or uneven road surface then please inform us at the time of booking.
Collections: The chauffeur will leave the vehicle and announce that the wedding transport has arrived to the hirer at the address given on the booking form. If the party is being collected from a hotel, it is advisable to make themselves available at the agreed time. The chauffeur will make their presence known to the hotels reception staff and provide them with details of who to be collected. If after an adequate period of waiting the hotel are unable to locate the passengers and they have not made themselves known to the chauffeur, the vehicle will leave. Claims for refunds or compensation will not be accepted.
Delays & Breakdowns: The hirer will be informed of any delay on our part arising from either a vehicle breakdown or delays beyond our control. Whilst every effort is taken to keep our vehicles in good order unforeseen events can arise, if the car you have booked develops a fault that cannot be rectified before leaving or base location in a timely manner a second vehicle will be despatched as a replacement. The decision will be given to the hirer whether to accept this option before we leave our base. If this option is not accepted by the hirer then a full refund will be issued and our liability will be no further. Should the vehicle become unserviceable during a booking a full refund will be issued. Whilst every effort is taken in finding the best routes for your journey circumstances beyond our control may arise. Roadworks, local events, rural activities, road closures, accidents and even the weather can effect journey times. Any delays en-route to any location is beyond our control and are accepted as unforseen circumstances and this is accepted by the hirer at the time of making their booking. No liability can be accepted for any of the above.
Adverse Weather Conditions: Whist every effort will be taken to uphold our responsibilities and to make your day run smoothly British weather is very unpredictable. In the event of adverse weather it will be decided by us if it is safe to operate our vehicles in the conditions at the given time. Should we feel the need to feel that it would be hazardous to operate in the given conditions the hirer will be notified and a full refund issued with no further liability. Safety will always be observed and shall not be compromised. During the winter months it may be advisable to have a back up plan should inclement weather be forecast.
Damage to vehicle: The principle hirer will be responsible for the conduct of all passengers during the service and we reserve the right to invoice or make a charge to the hirer for any losses or damage sustained to any part of the vehicle caused by any passenger or a third party incited to cause damage to the vehicle or through food, drink or illness.
Cleaning: The vehicle will arrive in a clean and presentable condition for your party. Whilst small amounts of confetti /rice that may be carried into the car on a persons clothing is acceptable the throwing of these items inside the car is prohibited. No silly string is to be used in or around the vehicle. Should a person be taken unwell in the car a cleaning charge will also be levied. Should any of the above mentioned items be used in a manner that causes excess cleaning the hirer will be liable for any costs in making good, loss of booking and any other incurred costs. No food or drink will be allowed in and vehicles unless prior consent has been given by the company.
No Smoking Policy All vehicles are non-smoking without exception. Law prohibits smoking in vehicles used by the public – The Company adopts a strict No Smoking policy.
Complimentary Gifts: These are offered to the Bride and Groom and are given as a courtesy along with any in car entertainment, the use and availability do not form any part of the hire agreement. Any item offered as a complimentary gift is offered at the discretion of Little Yellow Bus.
Limitation of Liability: Little Yellow Bus will not be held responsible for delays or cancellations of ceremonies or receptions, missed appointments or delays, traffic congestion, poor weather conditions, incorrectly advised timings, incomplete address details or other circumstances beyond our control.
Terms and Conditions: Our terms and conditions are in place for you and our protection. We reserve the right to amend any of these at any time, any confirmed bookings will be notified of any changes.
If you have any questions or concerns please do get in touch with us:
Tel: 07527 848666